Expert Technical Support Services
Support
CREDANT enjoys a strong reputation for prompt, professional customer support — from initial implementation, to migration, to additional device rollout. Choose the support channels and package that make the most sense for your business, and get what you need to maximize performance of CREDANT solutions.
Support Channels: Portal, Email, Phone
CREDANT customers with current support and maintenance contracts can access technical support through any of the following channels included in their contract.
ONLINE PORTAL – This recently upgraded self-service portal is the fastest and most convenient means of support for those who want 24x7 access to CREDANT’s Online Portal*. The portal enables customers to:
- Submit, manage, or check status of issue tickets online, anytime
- Download software
- Give licensed access to users as needed
- View updates to supported platforms and hardware
- Access a robust knowledge base with product documentation, technical articles, FAQs, compatibility issues, workarounds, installation tips and more
For more information contact us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it
* Online Portal access available 24/7. Help Desk support hours as outlined in the Standard and Gold Level Support Packages still apply for responses, assistance and working cases.Support Packages: Standard and Gold
STANDARD LEVEL SUPPORT- Available between the hours of 8:00AM - 6:00PM Central Standard/Daylight Time, Monday through Friday
- Can add up to 4 users in support portal
- 24x7 support for business critical issues
- Add up to 6 named users to the account
- One license to the CREDANT online ticketing portal for named users
- Complimentary annual business review with a CREDANT executive
EMAIL - Email can be used for notification of technical issues as well as general questions, requests for documentation and downloading product releases, and user access to CREDANT's online support center. Email CREDANT directly at This e-mail address is being protected from spambots, you need JavaScript enabled to view it .
PHONE - For immediate assistance or to log technical support cases during support office hours, phone CREDANT directly by dialing toll free within the United States, 866-CREDANT or 972-458-5400 for International customers. The support team can be reached at extension 5469.
